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Privacy policy

1. Data Controller

Personal data is collected by: PlaqueStick (Mr. Stéphane CHIQUET) 4, impasse Sauvignon, 17570 Saint-Augustin-sur-Mer, France DPO / Personal Data Contact: contact@plaquestick.com

2. Collected Data

In the context of your use of the site and your orders, we may collect and process the following data:

  • Identity: Last name, first name, delivery and billing address.

  • Contact: E-mail address, telephone number (for delivery tracking).

  • Payment: Transaction details (via our secure providers; we never store your full credit card numbers).

  • Technical: IP address, browser type, navigation data (via cookies).

3. Purpose of Processing

Your data is collected for the following reasons:

  • Order Management: Manufacturing, shipping, billing, accounting tracking.

  • Customer Relations: After-sales service, management of complaints.

  • Marketing (with your consent): Sending promotional offers and targeted advertising.

4. Data Recipients

Your data is strictly confidential. It may be transmitted to our technical providers solely for the proper execution of the service:

  • Shopify Inc.: Site host (data may be transferred to Canada, a country recognized as adequate by the EU or covered by standard contractual clauses).

  • La Poste: For the shipment and delivery of orders.

  • Payment Providers: PayPal, Stripe (Shopify Payments), Apple Pay.

  • Advertising Networks (if consented): Meta (Facebook/Instagram) and TikTok, to measure the effectiveness of our campaigns.

5. Retention Period

  • Customer Data (Orders): Kept for 10 years after the close of the financial year (legal accounting obligation).

  • Prospect Data (Marketing): 3 years from the last active contact.

6. Your Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access and rectification of your data.

  • Right to erasure ("Right to be forgotten").

  • Right to data portability.

  • Right to object to processing.

To exercise these rights, simply send an e-mail to contact@plaquestick.com. We commit to responding to you within 30 days. You do not need to send a registered letter.

7. Cookies and Tracking Pixels

During your navigation, cookies are deposited on your computer, mobile, or tablet.

7.1. Functional Cookies (Mandatory) These are necessary for the functioning of the site (shopping cart, account login). They do not require consent.

7.2. Analytical and Advertising Cookies We use tools such as the Meta Pixel (Facebook/Instagram) and the TikTok Pixel. These technologies allow us to:

  • Measure the site's audience.

  • Offer you personalized advertisements on social networks based on your browsing.

You can configure your cookie preferences via the banner that appears during your first visit or via your browser settings.