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Shipping policy

Article 7: Delivery Terms

Products are delivered to the delivery address indicated by the Client during the order.

7.1. Delivery Methods and Rates The Seller offers two shipping methods via La Poste (rates indicated at checkout):

  • Standard Delivery (Lettre Verte): This method is FREE for standard orders (Metropolitan France, Corsica, Monaco, and DOM-COM).

    • Warning: This economical shipping method does not include a tracking number. By choosing this option, the Client accepts that no traceability will be possible in the event of a postal delay.

  • Tracked Delivery (Lettre Suivie): This method is offered as a paid option. It allows the Client to follow the routing of their item thanks to a tracking number communicated by e-mail upon shipment. This option is recommended for greater security.

7.2. Deadlines and Delays The total receipt time includes the manufacturing time (see Article 8) + the postal delivery time. Once the item is handed over to La Poste, indicative delivery times are generally 2 to 5 business days for Metropolitan France.

In the event of a delivery delay exceeding the indicated deadline, the Client has the option to resolve the contract under the conditions and terms defined in Article L. 216-2 of the Consumer Code. The Seller then proceeds to reimburse the product.

7.3. Tracking and Customer Service For any question regarding the tracking of their order, the Client can contact Customer Service:

  • By e-mail: contact@plaquestick.com

  • By telephone: +33 6 66 72 46 03 (Monday to Friday from 9 am to 5 pm).

  • Via the contact form available on the site.

The Seller reminds that at the moment the Client takes physical possession of the products, the risks of loss or damage to the products are transferred to them. It is up to the Client to notify the carrier of any reservations regarding the delivered product.

Article 8: Manufacturing and Availability

Unlike classic e-commerce sites, PlaqueStick operates on an artisanal made-to-order model. We do not manage stock of finished products, which guarantees the Client a high-quality, freshly printed adhesive.

8.1. Production Process Orders are grouped and launched into production in weekly sessions (generally at the end of the week). Consequently, a preparation time of 5 to 8 business days is necessary between the validation of the order and its shipment.

8.2. Exceptional Unavailability In the event of a technical impossibility to manufacture an item (machine breakdown, raw material shortage) resulting in a delay greater than 10 business days, the Client will be immediately informed. The order for this item may be cancelled upon simple request. The Client may then request a credit for the amount of the item or its full refund.